- Register and complete the payment through the official training website.
- Upon successful registration, an invitation email—including the access link, workshop resources, and Pre- & Post-Assessment links—will be sent one day before the workshop.
• Detect and respond to red flags in client interactions.
• Manage relationships with high-risk clients
• Apply AML controls without disrupting client trust.
• Escalate concerns effectively and in line with procedures.
• Relationship managers and private bankers.
• Customer service, onboarding, and branch managers.
• Wealth managers and client-facing professionals.
• Frontline staff in Fis, banks, fintechs, and DNFBPs.
Certificate of participation issued by the UASA & SCA Professional Training & Examinations Centre.
15:00 - 16:20 Session 1
16:20 - 16:30 Break
16:30 - 17:50 Session 2
17:50 - 18:00 Break
18:00 - 19:00 Session 3
1. Overview & Introduction
o The role of frontliners in AML defense.
o Why relationship managers are “first line of defense.
2. Identifying Risks
o Suspicious client behaviors and patterns.
o Red flags in onboarding, KYC, and ongoing monitoring.
3. Managing High-Risk Clients
o Handling PEPs, HNWIs, and complex structures.
o Balancing service delivery with compliance obligations.
4. Escalation & Reporting
o Practical steps for raising red flags internally.
o Building confidence in escalation decisions.
5. Case Studies & Interactive Learning
o Real cases of frontline AML failures and lessons learned.
o Group discussions on difficult client situations.
o Role play: simulating conversations with suspicious clients.
One Day
English